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Frequently Asked Questions

    How does Insurance work?
    Why do I need Insurance?
    How do I buy Insurance?
    What is a KYC Document?
    How do pay my Premiums at Wapic?
    What is a Direct Debit Mandate?
    What is a Standing Order Instruction?
    What is Sum assured?
    Who is a Policyholder?
    Who is a Named beneficiary?
    What is a Surrender Value?
    What is a Claim?
    How can I make a claim?
    What is Wapic Smart Life Plan?
    Why must I buy Wapic Smart Life Investment Plan?
    What is the minimum contribution?
    Can I increase my contribution?
    Can I choose payment frequencies other than annual?
    What is the minimum duration?
    How do I choose my insurance cover or sum assured?
    What is the impact of the sum assured on the policy?
    How much is the premium that will be deducted for the sum assured?
    Are there any limits to age?
    Do you pay interest on the contributions?
    Can I make a part withdrawal on the policy and up to what limit?
    What are the benefits payable on the policy?
    Will Wapic pay the sum assured if I default in payment?
    Does this policy qualify for tax deductible?
    Will I be required to undergo medical examination?
    How can my beneficiaries make a claim?
    What do I do to enjoy the benefits of this insurance solution?
    What is Wapic Smart Seniors Plan?
    Why must I buy Wapic Seniors Plan?
    What is the minimum contribution?
    Can I increase my contribution?
    Can I choose payment frequencies other than annual?
    What is the minimum duration?
    How do I choose my insurance cover or sum assured?
    What is the impact of the sum assured on the policy?
    How much is the premium that will be deducted for the sum assured?
    Are there any limits to age?
    Do you pay interest on the contributions?
    Can I make a part withdrawal on the policy and up to what limit?
    What is Wapic Smart Scholars Plan?
    Why must I buy Wapic Smart Scholar Plan?
    What is the minimum contribution?
    Can I increase my contribution?
    Can I choose payment frequencies other than annual?
    What is the minimum duration?
    How do I choose my sum assured (funeral benefit) and targeted sum?
    Does the policy provide cover for both parents?
    How much is the premium that will be deducted for the sum assured?
    Are there any limits to age?
    Do you pay interest on the contributions?
    Can I make a part withdrawal on the policy?
    What are the benefits payable on the policy?
    Will Wapic pay the benefits if I default in payment?
    Does this policy qualify for tax deductible?
    Will I be required to undergo medical examination?
    How can my beneficiaries make a claim?
    What is Wapic Smart Wealth Plan?
    Why must I buy Wapic Smart Wealth Plan?
    What is the minimum contribution?
    Can I increase my contribution?
    Can I choose payment frequencies other than annual?
    What is the minimum duration?
    How do I choose my insurance cover or sum assured?
    What is the impact of the sum assured on the policy?
    How much is the premium that will be deducted for the sum assured?
    Are there any limits to age?
    Do you pay interest on the contributions?
    Can I make a part withdrawal on the policy and up to what limit?
    What are the benefits payable on the policy?
    Will Wapic pay the sum assured if I default in payment?
    Does this policy qualify for tax deductible?
    Will I be required to undergo medical examination?
    How can my beneficiaries make a claim?
    What do I do to enjoy the benefits of this insurance solution?
    What is Wapic Smart Life+ Plan?
    Why must I buy Wapic Smart Life+ Plan?
    What is the minimum contribution?
    Can I increase my contribution or switch within contribution bands?
    Can I choose payment frequencies other than annual?
    What is the minimum duration?
    Are there any limits to age?
    Can I make a part withdrawal on the policy and up to what limit?
    Can the policy be extended to cover risks, other than demise?
    Do you pay interest on the contributions?
    What are the benefits payable on the policy?
    Will Wapic pay the sum assured if I default in payment?
    Does this policy qualify for tax deductible?
    Will I be required to undergo medical examination?
    How can my beneficiaries make a claim?
    What do I do to enjoy the benefits of this insurance solution?
    What is Wapic Life MultiProtection Plan?
    Why must I buy Wapic Life MultiProtection Plan?
    Can I choose payment frequencies other than annual?
    Can I increase my sum assured and/or extend the period of cover?
    Are there any limits to age?
    Does this policy qualify for tax deductible?
    Will I be required to undergo medical examination?
    What happens in case any of the risks crystalizes?
    What do I do to enjoy the benefits of this insurance solution?
    Am I entitled to any benefit if I terminate the policy or survive the period?
    How can we make a claim?
    Who is the Customers’ Ombudsman?
    What does the Customers’ Ombudsman do?
    What does the Customers’ Ombudsman seek to achieve?
    What is the philosophy of the Customers’ Ombudsman?
    What are the principles guiding the Customers' Ombudsman in resolving complaints?
    Does the Customers’ Ombudsman apply laws in resolving disputes?
    How can the Customers’ Ombudsman be contacted?
    Can the Customers’ Ombudsman be reached through any branch office?
    How do I know that the Customers’ Ombudsman has received my complaint?
    Can I submit my complaint over the phone?
    What happens if I do not provide all the relevant information regarding my complaint?
    What information will allow the Customers’ Ombudsman to determine whether or not my complaint can be investigated?
    What is the estimated duration of the investigation and mediation process employed by the Customers’ Ombudsman to settle complaints?
    How will my complaint be investigated?
    How will I be informed of the outcome of the investigation?
    Is there a cost to use the Customers’ Ombudsman services?
    Can I remain anonymous when I contact the Customers’ Ombudsman?
    What if I am not satisfied with the resolution reached by the Customers’ Ombudsman?
    What further steps will the Customers’ Ombudsman take when the resolution is acceptable to the parties?
    What is the significance of resolving complaints through this medium?
    Does the Customers’ Ombudsman treat the customer’s complaint confidentially?
    I have lost my share certificate; how do I get it replaced?
    I have several Registrar accounts for my shareholding in Wapic, how do I consolidate these accounts to one?
    I have not received my share certificate; how do I get it?
    I have not received my dividend warrant for a dividend payment, what’s the process for a re-issue?
    How can I have my dividend credited to my account rather than physical warrants mailed to me?
    There is a spelling error on my name, how do I correct it?
    How can I update my residential/postal address?
    How can I correct an error in my address?
    How can I know the status of the verification of my share certificate?
    How do I buy or sell Wapic GDRs?